When We Travel opened in 2012, offering a full suite of travel services utilising the latest technology.
We provide a tailor-made service for your important business travel, dream holiday, romantic getaway or honeymoon destination.
Air travel ticketing
Complex, multi-destination itineraries
…and much more
When We Travel take pride in supplying an unparalleled level of service. We live by our motto ‘Going the extra mile…‘
Having qualified in 1991 – I have over 25 years of experience in the industry covering –
Corporate Travel – International, Regional and Local
Leisure Travel – International, Regional and Local
I have always had a passion for travel, the excitement of seeing new places, experiencing new cultures and cuisine is something I will never grow tired of.
Whether its cruising the Caribbean, skiing in South America or the Austrian Alps ,following the migration in the Maasai Mara,honeymoon holidays in the Maldives or Seychelles ,river boat cruises on the Rhine or simply a business trip or flights to visit friends and family ….
“In our line of work, my crew and I have often need to travel to unusual and remote locations. A run-of-the-mill travel agent just wouldn’t do. We need specialised, personal, hands-on service …. we need someone we can absolutely rely on, someone we can call in the middle of the night, whether it’s from Tajikistan or Cambodia, and be confident that we’ll get to our next assignment on time. For over 20 years Nicky’s been that person. We couldn’t have asked for a more diligent and hard working travel consultant. I can’t recommend When We Travel highly enough”.
” We have been clients of Nicky for many years. She has always taken the stress out of organising our travel arrangements all over the World, including flights, accommodation, and the lodging and obtaining of visas, in a most proficient and professional way. Nicky is extremely conscientious and always a pleasure to deal with. She is the best. ”
-Dennis and Lynette Lawrence
“I have had the pleasure of being in Nicky Schmitt’s very capable hands for almost a decade and a half now. I first met Nicky in 2003 when I started to do a lot of corporate travel, and I personally will not trust anyone else with my travel arrangements (both business and private) – so much so that I have moved companies three times and in each case have convinced my employer to rather make use of Nicky – which they have (and still do). They would have the same to say about the level of service that is provided. To be frank, you cannot do any better when it comes to the personal touch. You can (as I have) call Nicky at 03h00 ZA-time from Germany, and just say to the person you a fighting with, “Here, speak to my Travel Agent” and all is good from that point. Nicky defines what it is to be a corporate Travel Agent, long before the others did. She will always have a home with us.”
“With on-line booking available there is the belief that travel agents are no longer necessary. That belief however quickly goes out of the window when something happens that you did not plan for, and you realize that sorting things out in a remote country, where people do not speak your language, and are not interested in your problem is hard, frustrating and costly. Knowing that your trusty travel agent is working behind the scenes to resolve it makes all the difference. You may only need that now and then – but it’s insurance that’s more than worth it when you do need it. Nicky, of When We Travel, is the best here. She has the experience, the knowledge, and the contacts to get you out of trouble quickly and efficiently. Even as an experienced traveller I would not travel without the peace of mind Nicky and When We Travel provides.”
Nicky and her company When We Travel I would have to say is the one company I have found in South Africa who offers true customer service and customer satisfaction.
For Nicky, nothing is ever an issue for her and When We Travel. Her responses all to my requests for domestic and international travel has been nothing short of outstanding be it business or personal. Last minute requirements, last minute changes, seat requests, on-line bookings and her prices that she negotiates on your behalf. For my accommodation, Nicky has always provided a range of options to meet my requirements and again her turn-around time to my request has been superb.
I can only recommend Nicky and her company When we Travel to anyone who wants real customer service with price and quality as part of her company’s ethos.
Principal Dinogen (Pty) Ltd
WWT is about service, advice, options and peace of mind. I have used WWT for a number of years, always because I get the three things we need service, advice and a keen price. CoxswainAlliance is a consulting business that moves consultants around the world on projects. I’m able to give WWT a brief on travel requirements and the brief is managed – I don’t have to be concerned about the details, that’s all being managed. My people all comment positively on the way they are assisted with their travel – for most its a unique experience!
Nothing seems too much trouble for WWT.