Business, Small Business | When we travel

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Client Testimonials

“In our line of work, my crew and I have often need to travel to unusual and remote locations. A run-of-the-mill travel agent just wouldn’t do. We need specialised, personal, hands-on service …. we need someone we can absolutely rely on, someone we can call in the middle of the night, whether it’s from Tajikistan or Cambodia, and be confident that we’ll get to our next assignment on time. For over 20 years Nicky’s been that person. We couldn’t have asked for a more diligent and hard working travel consultant. I can’t recommend When We Travel highly enough”.

– Chris Everson
” We have been clients of Nicky for many years. She has always taken the stress out of organising our travel arrangements all over the World, including flights, accommodation, and the lodging and obtaining of visas, in a most proficient and professional way. Nicky is extremely conscientious and always a pleasure to deal with. She is the best. ”

– Dennis and Lynette Lawrence
“I have had the pleasure of being in Nicky Schmitt’s very capable hands for almost a decade and a half now. I first met Nicky in 2003 when I started to do a lot of corporate travel, and I personally will not trust anyone else with my travel arrangements (both business and private) – so much so that I have moved companies three times and in each case have convinced my employer to rather make use of Nicky – which they have (and still do). They would have the same to say about the level of service that is provided. To be frank, you cannot do any better when it comes to the personal touch. You can (as I have) call Nicky at 03h00 ZA-time from Germany, and just say to the person you a fighting with, “Here, speak to my Travel Agent” and all is good from that point. Nicky defines what it is to be a corporate Travel Agent, long before the others did. She will always have a home with us.”

– Liam McDermott
Nicky and her company When We Travel I would have to say is the one company I have found in South Africa who offers true customer service and customer satisfaction.

For Nicky, nothing is ever an issue for her and When We Travel. Her responses all to my requests for domestic and international travel has been nothing short of outstanding be it business or personal. Last minute requirements, last minute changes, seat requests, on-line bookings and her prices that she negotiates on your behalf. For my accommodation, Nicky has always provided a range of options to meet my requirements and again her turn-around time to my request has been superb.

I can only recommend Nicky and her company When we Travel to anyone who wants real customer service with price and quality as part of her company’s ethos.

– John Mullany

Principal Dinogen (Pty) Ltd
WWT is about service, advice, options and peace of mind. I have used WWT for a number of years, always because I get the three things we need service, advice and a keen price. CoxswainAlliance is a consulting business that moves consultants around the world on projects. I’m able to give WWT a brief on travel requirements and the brief is managed – I don’t have to be concerned about the details, that’s all being managed. My people all comment positively on the way they are assisted with their travel – for most its a unique experience!

Nothing seems too much trouble for WWT.

– Jonathan

Category: Business, Small Business